Every night before I go to bed, I roll over on my side and speak these sweet words to my other partner, “Alexa, set alarm for 4:30AM”. She dutifully replies, that my alarm is set for 4:30AM tomorrow. Alexa, of course is what we have known to be Amazon’s Echo smart speaker system. We actually have three of them, so you could say I have lots of women I am in to:)
While, I do not love waking up so early every day, what I do look forward to, is my daily workout at the gym. I am one of those who really enjoys going and seeing how hard I can press my soon to be 48-year-old body.
I also like the fact that I am one of the few to arrive early when the gym just opens. I can have my pick of equipment, without having to wait for someone else to finish before I can use it.
However, a problem has recently arose in my daily gym routine. When I arrive at five to the gym, there are many weights that have been left out all over the place from the night before. There are dumbbells on the cardio floor, barbells full of weights just left on them, and benches have been moved to God knows where.
I was so frustrated that I took a picture of what it looked like last week when I arrived, so I could send to the gym owners.
My family and I pay for one of the larger monthly packages and this is not acceptable in my view. The workers should organize the gym before it closes of course, but the thing that bothers me even more, is that the people working out at night feel it is okay to leave their weights and benches anywhere they please.I wish I could say it was just one or two people, but obviously this is a larger problem.
Why do people not take the time to clean up after themselves? Do they not understand that it is their responsibility? Why does no one call them out on this?
If people are taking the time to at least go to the gym, pay the fees, buy the clothes, drink the protein shakes, why do they treat the place so poorly?
As a coach, you may have people paying you good money to be in your programs, but for some reason, they just don’t treat you with the respect you deserve.
If I took a picture of how your clients treat you, would it look like a mess too?
Would I see people who do not show up for calls on time? Complain about your fees? Never complete the plans you put in place on their behalf?
Let’s be honest, there are always people who pay for services and never give them the respect they deserve. So how do you make sure that you are not being disrespected by those paying you?
Here are a few things you should be implementing:
1. Don’t take bad clients from the beginning – If you accept bad clients, (sometimes because you are desperate), you are going to set yourself up for being treated poorly by these people. This is bad for you, bad for them, and bad for the real people you can truly help.
If you are being treated poorly, you are going to not feel good about yourself or your programs. This will manifest itself by you never feeling you are worth more money and better clients. So, you will keep accept this is the norm and end up only working with problem people. Don’t start there!
2. Have the tough conversations with your bad clients – Understand, that if you allow clients to get away with bad behavior, they are going to drive away those who will truly value you and what you do. It is not losing money if after you confront a bad client, they leave and stop paying you. In the long run, you are going to be attracting a better crowd, who will be more qualified for what you do. You can even raise your fees as a result, as they are going to get better results, now that you are more selective.
3. Take responsibility to clean up your facility – The reason there is a mess left at night, is not just because the sloppy people. There are paid workers who leave the gym that way instead of cleaning it up. It may not be the most enjoyable thing, but it is obvious the workers have no vested interest in the facility being taken care of properly. Instead they just want to go home to binge watch Netflix. People who are willing to pay you will notice this.
If you have bad grammar on your sales pages, fix it. If you have broken links on your blog, fix them. If you have a weak sales letter, get better copy that converts. YOU are ultimately responsible for how your coaching looks and is setup. Again, people will notice, so be proactive.
If we are opening our services to people, understand not everyone is going to be the type we want. We can either fix that during our on boarding process or as we go. But we must always take responsibility for how our programs are created and delivered. Once you do, I guarantee, you are going to feel better when you go to sleep at night and when you wake up in the morning. Even if your only companion is the lovely Alexa…
Are you a coach or consultant looking for new strategies, methods, and ideas to implement to take you to the next level? Be sure to sign-up for my Coaching Alchemy list at www.sterlingsherrell.com. I give you what I feel are the best practices that are working today and in the future. Join on up!